When will I get my order?
Orders are processed within 1 business day.
Standard shipping across Australia typically takes 2–8 business days, while express orders will arrive in 1–4 business days.
Once dispatched, you’ll receive a tracking number to stay up to date with the estimated arrival.
Do you ship internationally?
We currently offer shipping across Australia only.
How much does shipping cost?
Shipping is calculated based on your location and the items in your order. You will always know the shipping price before you purchase.
What is the return policy?
Returns can be requested within 14 days of receiving your order. Items must be unused, in their original condition, and returned in their original packaging.
What should I do if my order arrives damaged?
Please inspect your package upon delivery. If your order arrives damaged, contact our support team with clear photos of the damage so we can assist with the carrier claim.
Can I exchange an item?
We don’t offer direct exchanges. However, you can simply return your item through our Returns page and place a new order for the correct size or colour.
Contact us
Please use the form below or email us at
contact@prisepadel.com